Refund Policy
Any and all reimbursements due back to the client from deposits and/or for any other reason will be issued back to the credit card provided.
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Cancellations may vary due to local conditions (i.e. weather), event cancellations , change of vehicle type and market area. Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip and a new charge for the 4:00pm trip.
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Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Nonrefundable prepayments may also be required. Vehicles are generally in more limited supply for the higher demand and often supplemental vehicles are required to accommodate this demand.
Inclement Weather or Dangerous Driving Conditions
For the safety of our passengers and drivers, King Metro may choose, at our discretion, to delay or cancel a ride due to inclement weather or other circumstances that result in dangerous driving conditions. Passengers will be notified as soon as possible and every attempt will be made to reschedule a delayed ride or provide a refund for a canceled trip
ADDITIONAL CHARGES / FEES
Rates include any current fuel surcharge which is subject to change for the dates quoted based on fuel costs at the time of service. Charges for expenses such as parking, tolls, and special permits will be billed at actual cost. The rates quoted are the anticipated charges based upon the information provided by the client. In the event actual services performed differ, additional charges may apply.
NO SHOWS
If you do not see your chauffeur, please call our office immediately at 1-248-864-8357 to avoid the full-charge “no-show” fee. We generally include all admin/licensing and/or STC fees and recommend 20% chauffeur gratuity in the minimum no-show fee for your convenience, however the gratuity amount is always 100% at your discretion. You may increase, decrease or have the tip removed entirely. Please advise on the gratuity you wish to pay, if any.
For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/STC and recommended chauffeur gratuity (gratuity amount at your discretion), will be charged when the client does not show at the pre-arranged pick-up location.
For Hourly Service, a fee equal to 2 hours of service, admin/licensing/STC and recommended gratuity (gratuity amount at your discretion) will be charged when the client does not show at the pre-arranged pick-up location.
Again, to avoid no show charges, please call our office locally at 1-248-864- 8357. The dispatcher will immediately direct your chauffeur to you.
GROUP SEDAN / SUV RESERVATIONS
King Metro requests full itineraries with times, locations with addresses of each destination, and main contact information at time of booking reservation. All itineraries are subject to review and approval by King Metro.
Full prepayment is required for group sedan and SUV reservations (4 or more vehicles), refundable with 72 hours notice. 50% refund within 72 hours of time of service, no refund within 12 hours of service. Sedan or SUV reservations for fewer than 4 vehicles may be canceled within 24 hours with full refund. No refund for sedan or SUV reservation cancellations within 12 hours of service.
E-Mail Communication
Generally, we accept new reservations, changes and cancellations by email (info@kingmetrodetroit.com) or by calling 248-864-8357 with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than 8 hours, please call our office at 1-248-864-8357.
We cannot guarantee cancellations, changes or new reservations unless sent to info@kingmetrodetroit.com or call 248-864-8357 with adequate notice.
You should always get an email confirmation of a new reservation, any changed reservation or canceled reservation. If you do not receive such email confirmation, please contact us right away.