Terms & Conditions

EXECUTIVE VEHICLE RESERVATION POLICIES

Quoted vehicles are subject to availability and are not guaranteed until a deposit is received.

Unless otherwise agreed to in advance and in writing, the following terms & conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. King Metro/King Comfort Transportation accepts all major credit cards, major debit cards, ApplePay and Google Pay.

VEHICLE AVAILABILITY/DEPOSITS

A 50% deposit per vehicle is required to confirm van, bus and motorcoach reservations. Full payment is due 30 days prior to the date of service or reservation will be canceled.

AIRPORT TRANSFERS

The airport transfer fee is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to King Metro/King Comfort Transportation by FAA data and/or each respective airline’s automated system, King Metro/King Comfort Transportation is not responsible for delays caused by the airline’s automated system or otherwise. Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Rates and terms may be different for FBOs, a service involving international arrivals.

King Metro/King Comfort Transportation may provide point-to-point transfer rates for local pickups and drop offs within the immediate service area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations.

POINT-TO-POINT TRANSFERS

HOURLY SERVICE

King Metro/King Comfort Transportation provides an hourly rate for all other services based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.

MINOR TRANSPORTATION

Do you provide car seats or booster seats for children?

Because of the variety of needs for passengers of a young age, we do not supply car seats, but welcome you to bring your own. If you're completing a round-trip with King Metro, we will store your seats for you and have them in the vehicle for your return trip.

Unaccompanied Minors

Children under the age of 12 are not allowed to create accounts under their own name. Parents may elect to have their children under the age of 12 use King Metro/King Comfort Transportation unaccompanied by sending a car for their child provided that the child can

be properly secured in the vehicle without the aid of the driver. King Metro/King Comfort Transportation assumes no responsibility for the minor once the child leaves the vehicle. We allow minors 12 years of age or older to be transported without a parent or guardian. The guardian must completely fill out and return a waiver to us before the trip can take place. We will NOT transport a minor if the waiver is not complete - please notify us that you're booking for an unaccompanied minor when you make your reservation.

TRAVEL RULES AND REGULATIONS

Waiting Time. A text/email will notify the passenger when their vehicle has arrived. 5 minutes after the customer is notified, waiting time will be charged. Complimentary waiting time is 15 minutes, afterward the customer will be charged $1/minute.

Multi-Stops. To ensure that we reach your destination on time, drivers will wait up to five minutes at an intermediate destination or intermediate pick-up location.

Navigation. Drivers will make a good faith effort to get the Customer to their intended destination in the shortest amount of time possible which may or may not be the most direct (and cheapest) route.

Lost Items. King Metro/King Comfort Transportation is not responsible for lost items or items left in its vehicles.

CANCELLATIONS

King Metro/King Comfort Transportation understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:

Vehicles

Airport & Non-Airport One-Way Transfer Cancellations for Sedans, Suv’s & Standard Passenger Vans.

Cancellations within 3 hours of your scheduled pick-up time are billed at 75% of the service fee or at minimum charge of $60.00, whatever is greater. Pick-up time modifications within 2 hours of the original scheduled pick-up time are subject to a late cancellation (100%) or subject to wait-time charges.

Motorcoach(s)

Motorcoach(s) deposits are required 30 days prior to the date of service. Client cancellations with minimum 30 days notice will result in refund of deposit for Motorcoach(s). Failure to pay the remaining balance, within 7 days of date of service will forfeit the deposit.

Hourly Reservations

Deposit amount is determined by the vehicle hourly rate. All deposits are billed at the 2-hour minimum rate. Cancellations within 5 days of the contract date will receive a refund of 50% of the deposit amount. Cancellations within 24 hours of the service date are subject to the full deposit amount. No refunds apply.

INCLEMENT WEATHER OR DANGEROUS CONDITIONS Cancellations

For the safety of our passengers and drivers, King Metro may choose, at our discretion, to delay or cancel a ride due to inclement weather or other circumstances that result in dangerous driving conditions. Passengers will be notified as soon as possible and every attempt will be made to reschedule a delayed ride or provide a refund for a canceled trip.

Gratuity Policy

It is customary to pay a tip for services rendered. As a convenience to our clients, a recommended 20% gratuity is added to your charges, unless your corporate agreement states differently.

Additional tip to our chauffeur is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. Chauffeurs understand that all additional tips must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.

Arrival Time

King Metro/King Comfort Transportation and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are oftentimes beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.

Baggage and Other Property Transported

King Metro/King Comfort Transportation cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.

Passenger Conduct

King Metro/King Comfort Transportation reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.

Excess Cleaning & Damage

If, during or after the transportation service, King Metro/King Comfort Transportation is required to expend an extended amount of time and material to clean the vehicle(s) due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expenses. Damage(s) to the vehicle(s) in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $250.

Drinking, Smoking, Vaping or Eating are not permitted in any King Metro Vehicles. Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client.

ADDITIONAL CHARGES

Wait Time (Airport & Point-to-Point Transfers)

King Metro/King Comfort Transportation offers a 15-minute grace period for airport arrivals from the updated arrival time. Additional wait time is charged at a rate of $1.00/minute.

For all other transfers, a 15-minute grace period will be granted, thereafter, wait time will be charged at a rate of $1.00/minute.

Stops (Airport & Point-to-Point Transfers)

Extra stops, including extra airline stops are charged a minimum $15 per “en-route” stop and include a maximum 15 minute wait period at the stop. Additional wait time is charged at a rate of $1.00/minute.

Other Charges

Other charges include reimbursement for tolls, bridges, parking and airport, licensing, event fees, and additional client requested incidentals and amenities.

Meet & Greet Services

On request, meet & greet services will be charged at $45 per hour with a 1 hour minimum. The charge for an individual airport meet & greet at DTW is a $45 minimum,and applicable parking fees. Meet & Greet services will vary by location.

Holiday & Off-Hour Surcharge

A $20 surcharge added to the base fare, will be charged to your bill on the following holidays:

New Year’s Day/Eve
Christmas Eve/Day
Thanksgiving Day/Eve

Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates (charges vary to change based on location).

Staff Accommodations

On occasions that require overnight travel for chauffeurs, onsite coordinators or other client dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expenses.

Liabilities

KING METRO/KING COMFORT TRANSPORTATION will not be responsible for injuries that may occur due to unruly or awkward behavior by customers while the vehicle is in motion or at a standstill. KING METRO/KING COMFORT TRANSPORTATION will not be responsible for any belongings left while the client is in or out of the vehicle. The purchaser of the contract is responsible for his or her guests. Upon determination that any of the above policies were violated, KING METRO/KING COMFORT TRANSPORTATION may terminate service to the client and shall be deemed to have fulfilled its contractual obligations to the client under the agreement.

Allergens, Food and Pets

Limitation on Allergic Substances. Any item that could cause an allergic reaction with future passengers is not allowed in King Metro/King Comfort Transportation vehicles. Such items include but are not limited to food, drinks (other than water), pets, and plants. Uncrated pets are never allowed in King Metro/King Comfort Transportation vehicles. Drivers may suggest that passengers use handy wipes or other cleaning agents to remove allergens from their body or clothing prior to entering the vehicle.

Car Sickness and Other Accidents

Repair or Cleaning of Vehicles. The customer is responsible for the cost of repair for damage to, or necessary cleaning of, vehicles provided by King Metro/King Comfort Transportation in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”), to the extent the need for such Repair or Cleaning is the consequence of any action or omission by the customer/ customer-authorized passenger. In the event that a driver reports the need for Repair or Cleaning to a vehicle, and such Repair or Cleaning request is verified by King Metro/King Comfort Transportation in its reasonable discretion, King Metro/King Comfort Transportation reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider using customers payment method.

THE PURCHASER AGREES TO BE FULLY LIABLE FOR ALL CHARGES THAT MAY INCUR

• $ 500.00 minimum per damaged seat

• $ 200.00 minimum per damaged carpet

• $ 500.00 minimum per damaged mirror

• $ 250.00 minimum for extensive cleanup (spills, etc.)

• $ 50 for a gum in the carpet clean up

• $ 250.00 minimum shampoo and disinfecting (due to sickness interior)

• $ 150.00 detailing and wax (due to sickness-exterior)

• $ 500.00 minimum for each burn hole, rip or tear to upholstery

• $ 250.00 minimum for each act of vandalism

• $ 250.00 per incident of smoking inside of the vehicle, ride will be terminated after the second incident. (Smoking will not be tolerated)

• $ 1,000.00 minimum opening a vehicle door into another vehicle or stationary object (It is advised to allow your chauffeur to open your door)

• It is important to remember that inciting others to cause damage to the vehicle will result in charges for the damages that occur. Example: yelling insults at pedestrians from the vehicle, any damage caused by the other party will be your responsibility.

• This is not an exclusive list; any and all damages caused to the vehicle and or including loss of revenues for downtime during repairs can and will be charged to the credit card used to book this service. If there is not enough room on the credit card to satisfy the damages, KING METRO/KING COMFORT TRANSPORTATION reserves the right to file suit in Oakland County, Michigan to recover the losses.

Guarantee

KING METRO/KING COMFORT TRANSPORTATION cannot guarantee the availability of overtime on hourly rentals. It is of particular importance that the purchaser makes allowances for anticipated delays and adheres to the agreed time schedule. In the event that the purchaser wants to change the time of the itinerary, they may do so, only if KING METRO/KING COMFORT TRANSPORTATION can accommodate other clients that booked with KING METRO/KING COMFORT TRANSPORTATION prior to or after the said time. If applicable, the purchaser further agrees to pay additional charges incurred such as overtime, tolls, parking etc. The purchaser authorizes KING METRO/KING COMFORT TRANSPORTATION to charge any additional charges or fees on the purchaser’s credit card on file or direct bill account.

KING METRO/KING COMFORT TRANSPORTATION guarantees that all our vehicles are constantly checked to keep the highest possible standards. KING METRO/KING COMFORT TRANSPORTATION agrees to send the requested vehicle as offered in the contract. We have the right to upgrade the vehicles or switch the vehicles in case of emergency breakdown or if vehicles were in accidents. As stated, this will only happen in case of emergencies. No additional charges will occur on the customer side if upgrade is made without customer request. If switching occurs in the same category, or upgrades are made, it will not affect the contract and/or payment of contract. Customer therefore accepts that a replacement vehicle may be substituted if the contracted vehicle becomes unavailable for any reason. If any of our above guarantees or contractual terms cannot be met due to conditions outside of our control, including weather, accidents, storms and any other circumstance, including, but not limited to, traffic congestion, road closures, accidents, flight delays, etc., we will use reasonable efforts to notify the customer of these conditions and resulting delays or changes.

Disputing Charges / Terminated Rides

If a customer disputes a charge by KING METRO/KING COMFORT TRANSPORTATION with his/her credit card company, a $25 fee per disputed charge will be charged to the customer. If it is determined KING METRO/KING COMFORT TRANSPORTATION is in the wrong, the $25 fee will be dismissed. If it is determined that KING METRO/KING COMFORT TRANSPORTATION is correct and has provided both parties with proper documentation, the $25 fee per disputed charge will be enforced and charged to the customer’s credit card on file or direct bill account.

By accepting services offered by KING METRO/KING COMFORT TRANSPORTATION, you forfeit your right to dispute the charges via your credit card company for rides terminated due to prohibited actions & behavior described in this contract.

Collections:

In the event that you, the customer refuse to pay your obligations resulting in KING METRO/KING COMFORT TRANSPORTATION needing to employ a collection company or an attorney, you agree to fully reimburse KING METRO/KING COMFORT TRANSPORTATION all attorney fees, court costs, collection fees and any out of pocket expenses that KING METRO/KING COMFORT TRANSPORTATION may incur. A 5% monthly charge will be added to all unpaid balances.

Rates, charges and terms are subject to change without notice